Please don’t worry — your request is in the processing queue and will be completed as soon as it reaches its turn.We would also like to clarify GGBET that this is not a delay, but part of our standard processing procedures. Thank you for taking the time to share your feedback.We understand your concerns and appreciate the time you took to share your experience. Believe me, from my experience on Skrill I have immediately from other casinos and here the status is still “new”. Please note that withdrawal times can vary due to regulatory requirements and the processing procedures of payment providers and banks.We take such matters very seriously and want to investigate your case in detail. The withdrawals at GG.BET are simply execrable.
The processing time for withdrawal requests, as stated in Rule 8.3.1, depends on the procedures needed to adhere to both regulatory requirements and the internal policies of the Company. Winning €500 and attempting to withdraw that amount is not possible; the withdrawal remains pending and continues to be available in your player account. Initially (there are no issues with making withdrawals), even in the absence of verification processes. Should you have more questions, do not hesitate to contact our support team, assistance is readily available. Kindly note that even if requests are made on the same day (they may not be processed at the same time), particularly for larger amounts or when manual reviews are involved. However, rest assured that everything is being managed appropriately and legally. These safeguards exist to protect all users and maintain the integrity of financial transactions. In your situation, the initial denials might be connected to necessary identity verification (KYC) and the nature of the withdrawal requests.
Details about the company.
We appreciate your suggestion about more no deposit bonuses and will take it into account. I would like myself and other players to have more no deposit bonuses. The overall experience of playing in this casino is a good five plus. Regarding the opening of multiple accounts, please note that this is prohibited under Rule 5.5.1. Please provide us with your ID or email address so we can review your request and provide you with a detailed response.
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These measures exist to ensure fairness (security), and protection for all users.We appreciate your feedback regarding the user experience, and we will continue working on improving communication and making verification procedures as smooth as possible while maintaining the required security standards. All procedures, including KYC checks, account restrictions, and withdrawal processing, are carried out strictly in accordance with applicable laws, regulatory standards, and the platform’s Terms and Conditions. Your account was blocked because the game is prohibited in your country on our website.
The time required to withdraw funds increases with the size of the winnings. In March, I earned nearly 100 euros. Nevertheless (on June 10th), your payments of $245.05, $145.00, and $17.55 were processed successfully. I continue to request withdrawals, yet they are repeatedly cancelled without prior notification. We suspect there might have been a misunderstanding and are eager to resolve any issues. Please share your account details so that we can investigate the matter further and assist you appropriately.
- We genuinely regret that the withdrawal process did not live up to your expectations.
- Kindly provide your ID or email address — enabling us to review your request and give you a detailed reply.
- We appreciate your suggestion about more no deposit bonuses and will take it into account.
- Instead they simply blocked my new account with my money.
- We appreciate you sharing your experience. We apologize for the challenges you faced during the deposit process. The maximum processing time of 96 hours is specified, although deposits usually occur much quicker. Your transaction was successfully completed within 24 hours, and we hope for your understanding.
In this instance, evidence of a violation was identified, leading to the permanent blocking of these accounts in accordance with our terms and conditions. This procedure aids us in ensuring a secure environment and compliance with legal standards, verifying that all accounts are legitimate and secure. Upon reviewing your account, I’ve noted that your verification process remains in progress. After I made a deposit (my account was immediately blocked), and I keep being asked to upload selfies and utility or internet bills. For any particular concerns (please don’t hesitate to connect with our live support chat or our support team), who will further assist you. If you have specific suggestions or have faced issues regarding your account verification (please inform us), and we will strive to enhance it. Your feedback is essential as we work towards a more seamless gaming experience. We are delighted to know that you value the advantages of small deposits (quick withdrawals), no-wagering bonuses, and our around-the-clock support.
The KYC requests are insane and takes forever (withdrawals are painfully slow), and there’s basically no real focus on responsible gambling. The customer service is not at all good at this casino (withdraws are super late), when asked about withdraws customer support agents always gives the same exact answer and sometimes it feels like I’m am talking to an AI.The main issue with this casino are the late withdrawals and if that is fixed, I would recommend this to family and friends ( only the slow withdraws gets picked up.